Complaints policy
We would rather hear a problem early than discover it at renewal. Here is exactly what happens when you raise one.
1. Tell us
Contact us by phone on 0113 873 0177 or by email at enquiries@jsrenergyconsultancy.co.uk. Please include your business name, site postcode and, where relevant, the meter number so we can locate your account quickly.
2. Acknowledgement
We acknowledge every complaint in writing within two working days and give you the name of the person handling it.
3. Investigation
We review the account, correspondence, recordings and supplier records, and we will keep you updated while we do so. Most complaints are resolved within ten working days.
4. Written outcome
You receive a written outcome explaining what we found, what we are doing about it and what, if anything, changes as a result. If we cannot conclude within eight weeks we will explain why.
5. Independent review
If you remain unsatisfied, micro business customers can refer the matter to the Energy Ombudsman free of charge at ombudsman-services.org, and disputes relating to supply may also be raised with your supplier directly.
JSR Energy Consultancy Ltd, registered in England and Wales, company number 10644557.